Jetpac Global is a travel eSIM product under the Circles.Life company, focusing on providing roaming freedom to users without any unexpected bill shocks. The global app was designed for users to keep track of their data, and to provide a way for new users to correctly install their eSIM through the in-app onboarding process.

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Key Achievements

• Transformed Jetpac's onboarding process, resulting in a 20% surge in user satisfaction and an 87.5% reduction in related customer tickets
   

• Introduced A/B testing to measure design performance for our product detail pages, increasing average conversion rate by 33%
   

• Synthesised user feedback, market research, and business requirements to identify pain points and opportunities, leading to developing innovative solutions that effectively addressed user needs.